We at Heaters, Controls and Sensors (HCS) would like to welcome you to the first instalment of the new HCS blog. This weekly series will explore industry trends, cutting-edge technology, frequently asked questions, and what it means to be a local, family business in our increasingly monopolized world. But first: what is HCS, and what sets us apart from other suppliers in our industry?
Back in 1995, our founders Basil and Belinda Gracious saw space in the Canadian market for a local supplier of reliable and high-quality heaters, custom control panels, and sensors. In the 30 years since then, HCS has become the trusted name in Canada for supplies, repairs, calibrations, and custom manufacturing related to these products and others. We are also ISO 9001:2015 certified, and we can provide ISO 17025 calibrations. The core of our business has always been simple, yet effective: Basil uses his skills as an engineer to address our clients’ technical concerns, while Belinda manages the day-to-day affairs of the business.
This strong core team of two has allowed HCS to remain a true family operation, despite our long-term success and ever-growing industry demand. We have always maintained a small, dedicated team of staff who are committed to seeing HCS succeed; today, this team includes just one full-time purchasing agent, one full-time administrator, and two full-time technicians, in addition to our founders themselves. Keeping our operation lean allows us to be highly responsive to customer requests, and we strive to provide the type of personalized customer service that has become so rare in our world of AI chatbots and pre-recorded directories.
So, what sets HCS apart? Give us a call anytime during our open hours, and you’ll hear a real human voice, every time. Send us an email, and you’ll get a real human response, every time. Put in an order, and it will be personally addressed by our technicians, every time. Our modus operandi is high quality work that stands the test of time, every time. Whether you’re an engineer looking to learn more about our specific niche, a customer scoping out our new products, or just a fan of Canadian small business, keep an eye on this blog for updates and articles related to our areas of expertise. If you have questions that you’d like answered in a future Q&A, would like to request a quote, or just want to say hi, send us an email at support@hcs77.com, or give us a call at 519-686-2715 (Toll Free: 1-800-279-9912). We’d love to hear from you, and we look forward to bringing together a community around this labour of love that we call a business.